Questions you may have whilst we are closed due to COVID-19 

How can I contact Barkers Home?
Please contact us through our main email home@barkers.co.uk where we will be monitoring emails as often as we can.
Alternatively you can leave a message on 01609 776667 and we will reply to you as soon as possible.
Please be aware that when it comes to order statuses we will be unable to provide exact answers due to our store closure meaning we cannot accept deliveries from suppliers or schedule out any deliveries.

What do I do if I have an outstanding order?
Now our store is closed we will be unable to give accurate timescales with regards to shipments and deliveries for outstanding orders. We are unable to offer any further updates at this time for individual orders but will do so for every customer once we receive any further information.

We are currently unable to process any cancellations or refunds for existing orders whilst we are closed. We will be in touch with you once we re-open and are able to speak with suppliers. Again please contact us through home@barkers.co.uk  should you have any concerns.

When will Barkers Home re-open?
We will be following government guidelines when it comes to the re-opening of our store. The most important thing currently is the safety of all our sales, service & delivery  teams, our valued customers and the wider community.

I have a service issue - can I still contact you? 
If you have an issue with any products previously purchased at Barkers Home please email us through home@barkers.co.uk
We have a team member making a note of any customers who require us to come out and look at any items which may need attention - but at the moment we are unable to book someone to come into your home and can only offer limited advice. 

I’m a supplier – can I contact Barkers Home?
Again if you’re a supplier and have a query please email us through home@barkers.co.uk

 

We look forward to having you back in store as soon as it is safe to do so and we thank you for your patience & support.

Best wishes from us all at Barkers Home.

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